Privacy Policy

We are committed to honoring the privacy of individuals who choose to use the website. This Privacy Policy is intended to make you aware of the ways personal information collected through the site is used. We hope this policy will help you make informed decisions about sharing personal information with us. If at any time you do not agree with the terms of this Privacy Policy, please do not access or use our website or click on our digital advertisements.

If you have any questions about our privacy practices, you may contact us at ch***@pr********.org, 707-254-4157, or Providence Community Health Napa Valley, 414 South Jefferson Street, Napa, CA 94558

1. Services Subject to Notice

We provide a variety of information and communication services (“services”).

  • 1.1. This Privacy Policy applies to personal information received Providence Community Health Foundation Napa Valley and its related service lines: Providence Hospice Napa Valley, Providence Palliative Care Napa Valley, and Providence Adult Day Health Napa Valley.  (Hereafter referred to as “CHFNV”.)

from the following services:

  • Access to information and news about CHFNV programs, health care providers and facilities, and volunteer and employment opportunities.
  • Access to information about events, fundraising needs, activities and classes, including online registration and donations.
  • Access to educational information, including links to informative websites.

 1.2. This Privacy Policy does not apply to personal information received through our medical services. If you wish to review the Notice of Privacy Practices applicable to your personal health information (PHI) please contact your care team or call us at 707-258-9080.

2. How and What Information We Collect

We collect information through your online and offline general interactions with Providence Community Health Napa Valley, such as:

  • Signing up for an email newsletter
  • Signing up for community education classes or other events
  • Submitting an online form to request a CHFNV representative to call you back
  • Email signup forms filled out at community education classes, our facilities, or at an event
  • Entering a CHFNV survey, raffle, contest or giveaway
  • Making an online, in person or telephone donation or event purchase from CHFNV or our resale shops La Boheme or Act 2
  • Making an online, in person or telephone purchase from our resale shops, La Boheme and Act 2
  • Visiting or browsing the website and/or third-party websites or apps. We also may acquire information from other sources (such as offline records or publicly available information) and from vendors and other third parties, some of which partner with our organization or with an ad display network utilized by Community Health Napa Valley.

Personal information you provide may include:

  • Your name, home address, email address, and phone number and comments;
  • Donation history and preferences for services and product offerings;
  • Payment information, such credit or debit card number or other payment method;
  • Billing and shipping information;

We also may collect or acquire non-personally identifiable information, such as:

IP address, general geographic location such as the city from which your computer or device is connecting to the Internet, web browser type and version, operating system, the type of computer or device you use; links clicked, webpages requested and visited, timestamps, or other navigational information about visits such as the content you access or view on our website.

3. How We Use Information We Collect

We primarily use non-medical personal information to provide services to you, for example:

  • Improving your web experience;
  • Completing donations or registering your participation in community education classes or other events;
  • Emailing you to confirm or remind you of donations or event participation;
  • Administering surveys, raffles, contests or giveaways (for instance, to deliver a prize you may have won in a contest);
  • Sending you information via e-mail or postal mail about our services, appointment reminders, offers and news that may be of interest to you;
  • Respond to your communications, communicate with you about our services, provide you with customer service and support, and attend to tasks relating to your transactions with our organization.

We use non-personally identifiable information to improve our website, enable website features and enhance our services. We may also use non-personally identifiable information to improve our website, analyze and develop advertisements and advertising campaigns provide you with special offers and promotions

CHFNV may combine information we collect from you with information available from other sources (such as offline records or publicly available information) and use the combined information for the purposes described in this Privacy Policy.

Information collected through the website and other aspects of our business may be stored and processed in the United States or in any other country in which we or our affiliates or agents maintain facilities. By using the website or our general services, you expressly consent to any such transfer of information outside the United States.

4. Disclosure of Personal Information

We do not share, sell or rent any personal information that you provide to us under this Privacy Policy to third parties, except with your consent or as described in this Privacy Policy. We do not share, sell or rent personal information to third parties for their direct marketing purposes.

We will not intentionally collect any personal information subject to this Privacy Policy about any person under the age of 13. You acknowledge that you must be 13 years or older to provide personal information to our organization through the e website, and you represent that you are 13 years or older if you do so.

We may use personal information collected during registration for our services, events, activities or classes, to administer such services, events, activities or classes.
We may share personal information with our affiliates and third parties such as our service providers whom we engage to perform services on our behalf, such as:

  • Printing, shipping, mailing or delivery services;
  • Database hosting, payment processors or billing services;
  • Consultants or affiliates.

These companies are required to keep such information confidential and may use this information only as necessary to provide these services to us. We also may share personal information:

  • As required by law or to comply with law enforcement or other government agencies;
  • To protect the rights, safety, or property of CHFNV or others;
  • To establish or exercise our legal rights or defend against legal claims;
  • To protect against threats, illegal activities or fraud;
  • With a third party or successor in the event of any reorganization, merger, sale, joint venture, assignment, or disposition of all or any portion of our business or operations

We will not collect or use personal information about your use of our website to make decisions about medical care or treatment, or administration of health care for individuals. CHFNV will not use such information to infer or make any determinations about an individual’s health condition or medical needs.

5. Cookies & Other Collection Technology

A “cookie” is a small piece of data stored on your computer that allows web servers to maintain records of the activities of users visiting a website. Cookies, along with other collection technologies (beacons, pixels, tags, etc.) may be used to customize the delivery of content based on your usage patterns and interests. They also help us serve you better by improving our website design.

When you visit the CHFNV website, your web browser may store cookies on your computer or device. The cookies used do not identify users by name or any other personal identifier. Users may have cookies placed on their computers for use in customizing the delivery of content based on usage patterns and interests.

You may use our website even if you choose to reject or delete the cookies or other collection technology; however, some features of the website may not work properly with cookies or other collection technology disabled. Cookies or other collection technology also may be used by third-party websites for which a link is placed on our website.

6. Third-Party Advertising Partners

In addition to using cookies and related technologies as described above, we may use third-party service providers to serve interest-based advertisements for CHFNV products and services across the Internet. These service providers may collect non-identifiable information about your interactions with our website through the use of these technologies. In the course of serving these advertisements, these third-party companies may place or recognize a unique cookie on your computer, and may record information to these cookies based upon your activities on any of our sites and/or services and on third-party websites. Each of these companies uses this cookie information according to their own privacy and security policies.

If you do not wish to have this information used for the purpose of serving you interest-based advertisements, then you may opt-out as indicated below. Please note that you will continue to receive generic advertisements. If you would like more information about this practice and to know your choices for not having this information used by third-party service providers for this purpose, please visit

7. Do Not Track Mechanisms

Some Internet browsers include the ability to transmit “Do Not Track” signals. As uniform standards have not been adopted, we do not currently respond to browser “do not track” signals. For more information regarding “Do Not Track”, please visit “All About Do Not Track."

8. Your Opt-Out Choices

If you subscribe to our email newsletter, you may opt-out by following the instructions contained within the email or by calling us at 707-258-9080. If you would like to update your mailing information or want your name and address removed from our mailing list you can give us a call at 707-258-9080 or email ch***@pr********.org.

If you would like to opt-out of interest-based third-party advertising, please visit

If you would like to opt-out from being tracked by Google Analytics, you can:

9. Data Security

We have taken reasonable technical and operational precautions in order to protect personal information stored by CHFNV from unauthorized access, misuse or loss. Our security procedures are monitored regularly and updated in line with technological progress. No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of CHFNV to intercept or access transmissions or private communications unlawfully. While we strive to protect personal information, neither CHFNV nor our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is at your own risk. CHFNV is not responsible for the acts and omissions of any third parties.

10. Links

You may have the opportunity to follow a link on the CHFNV site to other websites operated by third parties that may be of interest to you. We endeavor to link only to reputable websites related to your areas of interest. Because these other websites may not be hosted or controlled by CHFNV we are not responsible for the privacy practices of those websites or the content provided thereon.

11. Changes to this Privacy Policy

CHFNV reserves the right to change this Privacy Policy from time to time. We will make reasonable attempts to notify you of changes we think may be important to you by updating the CHFNV blog. All changes will be effective when published unless a different effective date is specified. Your continued use of the CHFNV website after we have posted a change to this Privacy Policy to the CHFNV website will be considered your consent to the change.

Last updated January 18, 2023



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